Having an automated phone system allows you to better manage your incoming calls. If you don’t have the human resources to answer each call live, an automated phone system is your next best option.  A caller should hear a professional greeting before being guided to the information or person

On hold music from yesteryear was typically boring, dull or even robotic. If you’re investing in message on hold, the last thing you want is for boring elevator music to turn off your customers. You want them to have a good customer experience. You need them to stay on

If you’re investing in professional voice over services for your messages on hold or telephone system prompts, you want to make sure it turns out right. It can be difficult to communicate exactly how you want the voice over to sound. You have a good message, but with the

Do you offer services like phone systems, VoIP, tele-data solutions, speech applications, translation services and/or other telecommunication services? What if you could offer your customers the full package, including the professional voice recordings they’ll need to complete their systems? On Air offers professional audio recordings for phone system

People are bombarded with hundreds, maybe thousands, of marketing messages every day. On the television, radio, video streaming sites, social media and through messages on hold. If you’re crafting some marketing copy for any of those things, you want to keep it clear, concise and short. This research shows

New Year’s Resolutions usually include things like losing weight, quitting smoking, or spending more time with family. But what if your automated phone system could make some positive and productive changes too? When it comes to your phone system, you might think you can just set it and forget

A critical component of good customer service is showing that you genuinely care about your customers. Not just as a group of patrons you do business with, but as individual people too. When people feel appreciated and well-cared for as an individual, they are more likely to continue being a

How your automated phone system greets and directs callers can make or break their customer experience. If the messages relayed by the auto-attendant are confusing, or if there’s no way they can change their mind and speak with a person, you might lose the call. If you use one,

If you’re thinking about getting some professionally produced on hold messages for your business, you might be thinking about needing a special on hold player to do so. What you need really depends on the type of phone system you are currently using. If you’re phone system is

The time your callers spend waiting on hold is called ‘queue time’ by some. It’s the length of time they’re waiting to speak to a real person, after they’re put on hold or your recorded phone greeting answers the call. Sometimes putting callers on hold is necessary,

No one wants to be put on hold, but sometimes it’s difficult or even impossible to help every single customer the moment they call. Investing in professionally written, voiced and produced messages on hold can help make the annoyance of being put on a hold more tolerable and even

Voices are the heartbeat that drives commercial voice studios. Professional recording studios aim to cast the perfect voice for their client’s projects, so they can offer a 100% satisfaction guarantee. A lot goes into quality audio production, but without high quality voice overs, this wouldn’t be possible. Here

Developing an app can be a major investment, you want to set it up for success. Not only do you want to properly define your target market and build your application to best reach them and meet their needs, you also want to make sure your app provides a good

Whether you’re in Canada wanting to reach the French-speaking market or want to expand your market to Spanish-speakers in the United States, using a bilingual voice over in your message on hold and automated phone prompts is good for business. Language is woven into how we communicate, think and

Obviously, the main purpose of having an explainer video for your business is to explain something you offer. Whether you’re explaining how a product works or how a service can benefit your customers, online explainer videos can be a very effective marketing tool. When produced well with professional voice

You’ve done your research, built strategy and put a lot of work in developing your brand voice. But, what about choosing the literal voice of your brand? When people hear your radio and television commercials, watch your online videos or other pieces of media, what voice are they hearing?