Nobody likes to be put on hold. Unfortunately, it’s the only solution for many businesses when navigating busy times or high call volumes. So, if you have to put them on hold, you’d better give them something to listen to! Waiting in silence is, well, a silent killer
As we produce audio projects that require professional voiceovers day to day, we have noticed how some things can impact the quality of the VO. Quality scripting and experienced producers can help a project run smoothly, but there are things voiceover artists can do to streamline the process and improve
Professional messages on hold can help engage callers and keep them on the line. However, some phone service providers offer a DIY message or music on hold option that might appeal to some businesses. In our experience, these options usually result in generic elevator music, or if one doesn’t
A new year is a great time to review some of your business systems and ensure they’re still organized and operating at peak performance. This includes reviewing your business phone system. Whether you update menu options on your IVR, ensure your messages on hold are current and fresh, or
IVR (Interactive Voice Response) is commonly used in advanced VoIP (voice-over-internet protocol) phone systems. It helps callers navigate menus to find the information or person they called for and access self-service solutions through simple and relevant voice responses. If you’ve ever heard “say or press one for customer support”