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3 benefits of working with a professional audio production studio

Audio production is a helpful tool that can enhance your business's communication, marketing, and advertising. There are many ways to reach your audience with audio, from messages on hold, phone prompts, and voicemail greetings to video narration, radio commercials, and digital advertising spots. Working with a professional audio

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When you can’t answer the phone, quality messages on hold are the next best thing

There’s no doubt that most people would rather talk to a live customer service representative than wait on hold. On Air offers audio recording services for messages on hold, but we wholly understand that people want to speak with a live human being. But, sometimes, that is not possible.

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How remote audio recording services can work for your business

COVID-19 has changed a lot of the ways we do things. For example, many of us have transitioned to working in home offices, conducting business meetings online, and many businesses offer delivery, curbside pickup, and other contactless services. The way we offer our audio recording services at On Air has

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Troubleshooting poor-quality phone audio issues

Bad phone audio can be frustrating for businesses and their customers. When someone phones your business they should be able to hear you or your audio greetings clearly. Fuzzy audio, too loud voice recordings or dysfunctional message on hold players can all contribute to a negative caller experience. On Air

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VoIP Systems: know the pros and cons before switching over

Voice over Internet Protocol (VoIP) is a popular phone system technology that uses an internet connection instead of traditional phone lines. With the improvement of broadband internet, VoIP systems have become a cost-effective solution for business phone systems. Plus, they come with great features like auto attendants, caller ID, voicemail,

Why is writing my own marketing so painful?

Writing content for your business marketing can be challenging. Sometimes you’re not sure what you want to say, or if you have an idea, you don’t know how to say it. Often enough, as a small business owner, it’s hard to make writing for your marketing a

Customizing your message on hold bundle

If you’re leaving your customers to wait on hold in silence, there’s a big chance you’re losing customers. Professional messages on hold will keep them engaged, inform them about sales or news, and most importantly, keep them on the line longer. On Air recognizes that not every

Benefits of e-learning for employee training

Even before the COVID-19 pandemic, more businesses were utilizing e-learning for their employee training. A 2018 report published by Small Business Trends showed that 98 percent of companies involved in the report planned to take on e-learning in 2020. Then 2020 happened, and everything went virtual for almost everyone. E-learning

Pros of digital audio advertising on streaming services

Audio streaming is becoming one of the most popular ways people listen to music. Companies like Spotify and Google Play, digital radio stations, and podcasts have created new advertising opportunities. Like traditional radio advertising, companies can now purchase audio ads to reach listeners of these services. Switching from radio advertising

Why a message on hold program for your dental group makes sense

If you’re a multi-location dental corporation, there is a cost-effective solution that can improve caller experience while enhancing your group’s brand. On Air specializes in message on hold services for large companies, including corporations with multiple locations. Using the same service for all your clinics has several advantages.

Keeping Your IVR System Organized

Interactive Voice Response (IVR) is an automated phone system that greets and guides callers to the appropriate recipient. Using a series of greetings and recorded phone prompts, the caller can navigate through a menu to reach the right department, person, or information. The benefits of IVR There are many benefits

Audio Branding: How does your business sound?

When it comes to branding a business, most people think first about the visuals. How does the logo look? What colours does it use? How can those colours be used on the website and other marketing materials? Branding your business is more than what people can see. Branding your company

5 ideas for how you can spread holiday cheer as a business

The holidays have always been a time for giving and spreading joy to those around us. This year more than others, we can use that extra boost of cheer. We’ve gathered some fun and practical ways you can spread some holiday cheer as a business. Let’s make the

Tips for small businesses to survive winter in a pandemic

COVID-19 has brought wide-spread economic disruption and has shaken a lot of small businesses. Some businesses have suffered more damage than others, but no one is immune to the impacts of this pandemic. As we enter winter, small businesses need strategies to stay afloat and support from their local community.

3 misconceptions of business phone systems

The team at On Air recently attended the V.O. North Interactive Conference. When participating in a panel, someone asked us what are the biggest misconceptions about telephony? Telephony is the field of technology around telecommunication services – referring to how businesses manage inbound and internal communication via phone. The development

Ways to support your local business community during Covid-19

The COVID-19 pandemic has been challenging for everyone. Running a local business has always been a tough feat, but now small businesses face new challenges. Non-essential businesses were completely closed for three months. After that, public health and safety measures has meant running on reduced hours, reduced staff, and reduced

Get ready for “Back to Office” with professional voice recordings

This time of year, people are busy preparing for their children to head back to school. Fall is also an excellent month for businesses to prepare for a new season. For many of us, we might be heading “back to office” after working remotely or from summer holidays. An essential

Can I have messages on hold without an expensive new phone system?

In the past, businesses needed to have a sophisticated phone system to have messages on hold play for their callers. It required adequate hardware and equipment to be compatible with on hold messaging, including multiple telephone lines, PBX systems, or complex VoIP phone systems. For some small businesses and entrepreneurs,

Virtual phone system solutions for a remote workforce

With the COVID-19 pandemic lockdowns, most non-essential workers were required to work remotely from home. Even before the public health emergency and lockdowns, many business owners were choosing to run a mobile or remote workforce. Now that things are starting to reopen again, many businesses are choosing to adjust the

COVID-19 relaunch: Is your phone system ready to get back to work?

As pandemic restrictions lift, businesses are slowly reopening, and people are starting to go back to work. Things will be very different during the various stages of the relaunch, including aspects of your operating procedures and your customer’s behaviour. Your business phone system, including prompts, greetings, voicemails, and messages

Technology helps businesses reduce gaps in customer service during COVID-19 crisis

Covid-19 continues to disrupt businesses, and our ‘normal’ way of life. Contact centres are struggling to handle a massive surge of incoming calls. Companies like airlines, banks, delivery services, and many e-commerce businesses are having a hard time keeping wait times down. Meanwhile, customers remain on hold for an extremely

Automated phone prompts can assist with business continuity during crisis

The Covid-19 virus has swept across the globe, and its impact has been widespread. Most businesses have sent their non-essential employees, and in some cases, all employees, to work from home as we ride out the crisis. With temporary lay-offs and empty workspaces, many businesses are working on a skeleton

Communication is at the centre of successful voice-overs

A voice-over in itself is a form of communication. How it got from an idea to a piece of produced audio is all thanks to communication. The better the communication is throughout the process of creating the voice over, the better that bit of audio is going to reach its

4 essential auto-attendant greetings for any business

Integrating an automated phone system has several benefits. For a busy company that receives many calls, it can help manage those calls and quickly direct callers to the person or information they need. A phone auto attendant ensures every caller greeted, wait times are less and frees up more time

4 things to remember when closing for the holidays

The holidays are fast approaching and that means your place of business may be closed for some or all that time. If you’re closing, or your changing your hours for the holidays, it’s important to make sure everyone know about it. Good communication will ensure that your staff,