Automated phone systems allow you to field multiple calls, routing customers to the person or information they seek. They are beneficial if you have an expanding call volume and can provide fast and accurate information for your callers. Unfortunately, some businesses can overlook certain things that can diminish the quality
AI technology provides opportunities for business owners to reduce costs and improve productivity, but it’s not quite ready for all applications. For example, AI translation tools have issues that can diminish your messaging and customer trust if you’re not careful. At On Air, we’ve had some scripts
It’s not possible to answer every customer’s call right away. That’s why you need a strategy for placing callers on hold. Ultimately, you want your customers to have the best caller experience possible. But how?
On Air hosted the in studio recording session with the voice actor attending in person and reps from the client and agency directing the session via Google Meet. Raw audio was delivered to the client less than 30 mins after the session was finished. Voice Used: External Voice (Tyrell Crews)
On Air provided the voice talent and hosted the recording session via phone patch. One day later the voiceover was edited to the client’s specifications and ready to be synced to video. Voice Used: Pete