Messages on hold: One size does not fit all
No business likes to put customers on hold, but sometimes it's unavoidable. Studies show that customers that hear
Tips for creating engaging messages on hold
While no one likes waiting on hold, sometimes it’s inevitable. You can make the wait more interesting for your
How voiceover, script and music can make or break your messages on hold
Putting your customers on hold isn't ideal, but you can help them have a positive experience when you
Why do modern cell phones have poor phone audio quality?
Mobile phone technology has come leaps and bounds in the last decade. Yet, audio quality for phone calls, specifically messages
Creating a consistent brand voice with your messages on hold
If you've developed a brand voice for your company, ensure it is consistent across all communication channels. Brand
Transitioning messages on hold to a new phone system
There are several benefits to upgrading your phone system, but managing the change can be challenging. Especially when some components
How to provide the best caller experience for on-hold customers
It’s not possible to answer every customer’s call right away. That’s why you need a strategy for placing callers on hold. Ultimately, you want your customers to have the best caller experience possible. But how?
