On Air Audio Studios Blog

What Your IT Provider Doesn’t Know About Your Customer Experience

Getting a new phone system for your business is a win! Your IT provider promises better reliability, more features, and lower costs. There are many great things about it. But if your service provider tells you that your new phone system has free on-hold music and text-to-speech AI voices for

Phone System Accessibility: Is Your Caller's Experience Inclusive?

More businesses are managing their inbound calls with an automated phone system, but not everyone can interact with phone system prompts in the same way. If the system isn’t inclusive or leaves a bad first impression, you risk losing that caller before you ever make a connection. With that

Reach Wider Customer Bases with Multi-Language Phone Greetings

When a customer calls your business, the very first thing they hear matters. It sets the tone for their entire experience, especially when the first impression is a recorded greeting in an automated phone system. If your business offers services across Canada or in other parts of the world, offering

How your business phone greeting shapes customer perception

When customers call your business, the first thing they hear is the voice of whoever answers the phone or the recorded phone greeting. The way your phone greeting sounds—its tone, pacing, and warmth—can determine whether a caller feels welcome, valued, and ready to do business with you. Here’

Are you a voiceover actor? Consider IVR and Messages On Hold

On Air works with a vast and talented pool of voiceover artists. While we offer a range of audio recording services, IVR phone prompts and messages on hold voiceovers are things our customers frequently need. If you’re just getting into voiceover work, or want to supplement your portfolio, consider

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