In the past, businesses needed to have a sophisticated phone system to have messages on hold play for their callers. It required adequate hardware and equipment to be compatible with on hold messaging, including multiple telephone lines, PBX systems, or complex VoIP phone systems. For some small businesses and entrepreneurs,
With the COVID-19 pandemic lockdowns, most non-essential workers were required to work remotely from home. Even before the public health emergency and lockdowns, many business owners were choosing to run a mobile or remote workforce. Now that things are starting to reopen again, many businesses are choosing to adjust the
As pandemic restrictions lift, businesses are slowly reopening, and people are starting to go back to work. Things will be very different during the various stages of the relaunch, including aspects of your operating procedures and your customer’s behaviour. Your business phone system, including prompts, greetings, voicemails, and messages
Covid-19 continues to disrupt businesses, and our ‘normal’ way of life. Contact centres are struggling to handle a massive surge of incoming calls. Companies like airlines, banks, delivery services, and many e-commerce businesses are having a hard time keeping wait times down. Meanwhile, customers remain on hold for an extremely
The Covid-19 virus has swept across the globe, and its impact has been widespread. Most businesses have sent their non-essential employees, and in some cases, all employees, to work from home as we ride out the crisis. With temporary lay-offs and empty workspaces, many businesses are working on a skeleton