How to Order IVR and Message on Hold: A Step-by-Step Guide

There are so many benefits to having professionally recorded phone system greetings and messages on hold. When callers are greeted by a clear, concise, engaging, and professional voice, they have a better experience. It is leaps and bounds better than a cold, robotic recording on your phone system or elevator music while on hold. A better customer experience increases customer loyalty and retention and increases sales.

Ensuring your IVR (Interactive Voice Response) system is up-to-date, welcoming and professional is vital to that positive experience. The same goes for your on hold messaging. If you’re ready to make the leap to a customized, professionally voiced and produced recording, you’ve come to the right place. And ordering your greetings and recordings is easier than ever!

How to order your greetings online

Ordering your greetings and on hold messages online is fast, easy and affordable. Here is a step-by-step guide.

1.  Choose your product.

Visit https://onairrecordings.com/order/ and choose your product. On this page, you can choose between on hold messages, phone greetings for your IVR and professional mobile phone voicemail greetings.

2.  Select a voice.

Choose your favourite voice from our talented team of voice actors. Each voice talent's profile includes an audio sample so you can hear what they sound like.

3.  Provide your script.

Enter the text for your audio recording. Your voice-over artist will read this when they are voicing your project. If there are any uncommon words or names, please let us know how to pronounce them properly in the pronunciation guide field. You can also let us know how you’d like the voice talent to voice your script. For example, conversational, excited, professional, relaxed, etc.

4.  Choose your file format.

Let us know what kind of phone system you’ll use to play your message. This information helps us ensure that we provide your finished recording in the right file format. If you know the file format, let us know. If you’re unsure, call us at 403-543-3333, and we will help you find out.

5.  Choose your background music (MOH only).

You can choose from a wide range of music styles on our order form. Once you choose a style, you can listen to music clips from that style and make a selection that works best for you. You can also choose how long you want the music to play between prompts. Unsure? No problem. We do these recordings all the time and will make a recommendation.

6.  Include important information.

Let us know if you need us to make it a rush order! There’s a place to do that on our order form. You can also have us proofread your script and correct errors for a small fee. Finally, put in any special instructions or additional comments you think are important for your project. The more information we have, the better the result.

7.  Submit and pay for your order.

Click submit and review your order summary. Then, proceed to your cart and pay online. If you have questions about the cost or the payment process, contact us!

What happens next?

We get to work on your project! We will review your script and schedule it to be recorded by your chosen voice actor. Then, we’ll work with them to record the script, we'll edit it, and produce it using the music you’ve selected.

Finally, we’ll send you your finished recording. It will be ready within five business days of submitting your order. Order your greetings today!