What Your IT Provider Doesn’t Know About Your Customer Experience
Getting a new phone system for your business is a win! Your IT provider promises better reliability, more features, and
Phone System Accessibility: Is Your Caller's Experience Inclusive?
More businesses are managing their inbound calls with an automated phone system, but not everyone can interact with phone system
Reach Wider Customer Bases with Multi-Language Phone Greetings
When a customer calls your business, the very first thing they hear matters. It sets the tone for their entire
How your business phone greeting shapes customer perception
When customers call your business, the first thing they hear is the voice of whoever answers the phone or the
Are you a voiceover actor? Consider IVR and Messages On Hold
On Air works with a vast and talented pool of voiceover artists. While we offer a range of audio recording
10 things you can do while you wait on hold
Let’s be honest—no one likes being on hold. A lot of the time, it’s like waiting for
What should you include in your Message on Hold script?
Nobody likes to be put on hold. Unfortunately, it’s the only solution for many businesses when navigating busy times
Why DIY on hold options are bad for business
Professional messages on hold can help engage callers and keep them on the line. However, some phone service providers offer
3 New Year’s Resolutions for your business phone system
A new year is a great time to review some of your business systems and ensure they’re still organized
How to Order IVR and Message on Hold: A Step-by-Step Guide
There are so many benefits to having professionally recorded phone system greetings and messages on hold. When callers are greeted
