Putting your customers on hold isn't ideal, but you can help them have a positive experience when you must. Silence, a single music loop, or playing the radio on hold can make your callers feel frustrated or bored. On the other hand, a well-crafted message on hold, with

Mobile phone technology has come leaps and bounds in the last decade. Yet, audio quality for phone calls, specifically messages on hold, is still quite poor on some cell phones. Fortunately, major service providers are taking steps to improve that. Why is mobile phone audio quality so bad? The networks

If you've developed a brand voice for your company, ensure it is consistent across all communication channels. Brand consistency helps you build and maintain trust and familiarity with your target audience. In addition, it helps build a stronger brand identity, making it easier for your customers to recognize

There are several benefits to upgrading your phone system, but managing the change can be challenging. Especially when some components of your old system, like your messages on hold, don't seem compatible with the new one. Sometimes when our clients switch phone systems, we encounter this problem and

It’s not possible to answer every customer’s call right away. That’s why you need a strategy for placing callers on hold. Ultimately, you want your customers to have the best caller experience possible. But how?