Are you a voiceover actor? Consider IVR and Messages On Hold
On Air works with a vast and talented pool of voiceover artists. While we offer a range of audio recording services, IVR phone prompts and messages on hold voiceovers are things our customers frequently need. If you’re just getting into voiceover work, or want to supplement your portfolio, consider this area of VO that might be overlooked.
Message On Hold and IVR breakdown
Messages on hold (MOH) help businesses entertain and engage callers while they wait on hold. Usually, a message on hold script includes several short messages focusing on products, services, basic business information, promotional material, and other benefits the business offers. They’re sort of like short radio spots, divided by music and other elements.
IVR (Interactive Voice Response) prompts are recordings in an automated phone system that guide you through a menu so you can reach the department, person, or information you called for. IVR voiceovers guide callers through these menus so they can access self-service solutions or be filtered to the correct department. These messages include simple phone greetings, instructions, and other helpful information.
Message On Hold and IVR voiceover jobs
Messages on hold and IVR voiceover jobs might have lower rates than other voiceover work, but they are readily available, flexible and easy to do. On Air frequently engages with voiceover artists for this kind of work, which VO actors can look into to supplement their portfolio.
Our advice to VO artists looking to get this kind of work is to put together a simple IVR/MOH demo and include it on your website and promotional materials. Use one or two examples of basic on-hold messages for different types of businesses and the same for typical automated phone system prompts. Ensure your demo shows your voice skills and performance and produce it in the highest quality possible. You want to show how your voice boosts customer service, delivers essential information, and keeps callers interested.
IVR and MOH voiceovers must be professional, friendly and engaging. Businesses don’t want to offer robotic greetings and responses to their callers. In addition, callers might feel frustrated waiting on hold or navigating a phone system. The right VO can put them at ease, offer compelling information and improve the customer experience.