3 New Year’s Resolutions for your business phone system
A new year is a great time to review some of your business systems and ensure they’re still organized and operating at peak performance. This includes reviewing your business phone system.
Whether you update menu options on your IVR, ensure your messages on hold are current and fresh, or upgrade to a new VoIP system, there are many ways to improve your caller’s experience.
Here are three New Year’s Resolutions for your business phone system:
1. Review your phone system prompts
When was the last time you listened to your phone system recordings? Is the system up to date, or are there menu options or staff extensions that need updating? If you don’t keep this updated, callers can reach employee lines that no longer exist or receive invalid information. This disorganization is frustrating for callers and bad for business.
The first thing you should do is listen to the prompts. Call your business number and carefully go through every menu option. Doing so will help you catch mistakes and create a clear flowchart of your system. It will also help you organize which prompts need updating and any new prompt recordings you might need. Read more about why you should listen to your own automated phone system.
If you’ve listened to your IVR prompts and don’t like what you hear, it’s likely your customers won’t either! Talk to On Air about professionally voiced and produced greetings and prompts for your updated system. We’ll ensure your automated phone prompts are in your brand voice, friendly and professional so you make the best first impression on your customers.
Learn how to keep your IVR system organized for 2025.
2. Refresh your messages on hold.
If you’ve been running the same messages on hold for a year or more, it’s time for something new! Or, maybe you haven’t invested in professionally recorded on hold messages. Either way, On Air can help you keep callers engaged and reduce frustration and hang-ups with professionally written, voiced and produced messages on hold. You can use your messages on hold to share special events and promotions, information about your business, helpful tips for your customers and more.
Order your on hold message today!
3. Upgrade to a new phone system
If your current method of managing inbound calls is no longer working, this year might be the year for an upgrade. Consider upgrading to a Voice Over Internet Protocol (VoIP) system. A VoIP system is cost-effective, flexible, expandable, and comes with great features! You can streamline your telecommunications with auto attendants, caller ID, call forwarding, conference calling, and more.
Learn more about the pros and cons of switching to a VoIP phone system.