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DIY or Pro or BOTH? Discover flexible audio recording services

DIY or Pro or BOTH? Discover flexible audio recording services

Recently, we had a client who recorded their own audio for a guided meditation. They weren’t quite happy with the final product, so they contacted On Air for a little help. We edited and cleaned up the audio they recorded in a DIY home studio, and they saved money

The quiet decline of phone etiquette and how to make it better

The quiet decline of phone etiquette and how to make it better

Once upon a time, answering the phone for a business was an art form. As most calls were answered by a human customer service representative professional phone etiquette was a vital part of a company’s customer service training. While some businesses still prioritize good phone etiquette, it’s certainly

What authors should know before recording their first audiobook

What authors should know before recording their first audiobook

So, you’ve written a book. Congratulations! Converting your masterpiece into an audiobook is whole other feat. On Air specializes in voice over recordings and has experience with audiobook recordings. If you’re voicing your own book or hiring a voice over artist, there are some essential things you should

Phone System Accessibility: Is Your Caller's Experience Inclusive?

Phone System Accessibility: Is Your Caller's Experience Inclusive?

More businesses are managing their inbound calls with an automated phone system, but not everyone can interact with phone system prompts in the same way. If the system isn’t inclusive or leaves a bad first impression, you risk losing that caller before you ever make a connection. With that

Reach Wider Customer Bases with Multi-Language Phone Greetings

Reach Wider Customer Bases with Multi-Language Phone Greetings

When a customer calls your business, the very first thing they hear matters. It sets the tone for their entire experience, especially when the first impression is a recorded greeting in an automated phone system. If your business offers services across Canada or in other parts of the world, offering

Studio vs. Home Recording: Why professional audiobook production makes a difference

Studio vs. Home Recording: Why professional audiobook production makes a difference

If you want to record an audiobook, you might consider a home recording. If you have a microphone and a quiet room, is that good enough? For audio production, the difference between home and studio quality isn’t just about equipment. It’s about acoustics, professional experience, precision, and access

How your business phone greeting shapes customer perception

How your business phone greeting shapes customer perception

When customers call your business, the first thing they hear is the voice of whoever answers the phone or the recorded phone greeting. The way your phone greeting sounds—its tone, pacing, and warmth—can determine whether a caller feels welcome, valued, and ready to do business with you. Here’

Are you a voiceover actor? Consider IVR and Messages On Hold

Are you a voiceover actor? Consider IVR and Messages On Hold

On Air works with a vast and talented pool of voiceover artists. While we offer a range of audio recording services, IVR phone prompts and messages on hold voiceovers are things our customers frequently need. If you’re just getting into voiceover work, or want to supplement your portfolio, consider

How great voice actors bring “boring” content to life

How great voice actors bring “boring” content to life

Professional recording services offer more than just a simple voice recording. Our producers work with talented voice actors to bring your script to life. Even if the subject matter isn’t exactly the most exciting to all audiences, like corporate or technical content, we can offer compelling recordings that will

10 things you can do while you wait on hold

10 things you can do while you wait on hold

Let’s be honest—no one likes being on hold. A lot of the time, it’s like waiting for water to boil or watching paint dry, but with the added bonus of hearing the same four bars of elevator music on repeat. Thankfully, On Air provides professionally written, voiced

Why we use professional writers for your audio recording projects

Why we use professional writers for your audio recording projects

When you’re producing audio and video for your business communications and marketing, it is vital you make a powerful impact that aligns with your brand. Starting these projects with a compelling and professionally written script will assist the voice over artist and producer and ensure a better finished product

Dialects and accents: How the right voice over can reach your target audience

Dialects and accents: How the right voice over can reach your target audience

If you’re crafting an audio message to reach a specific region, you want to ensure that the voice over has the correct dialect or accent for that region. On Air offers multilingual translation and voice over services. In addition, we can offer region-specific dialects and accents for regions in

What should you include in your Message on Hold script?

What should you include in your Message on Hold script?

Nobody likes to be put on hold. Unfortunately, it’s the only solution for many businesses when navigating busy times or high call volumes. So, if you have to put them on hold, you’d better give them something to listen to! Waiting in silence is, well, a silent killer

Tips for Creating Better Voiceovers

Tips for Creating Better Voiceovers

As we produce audio projects that require professional voiceovers day to day, we have noticed how some things can impact the quality of the VO. Quality scripting and experienced producers can help a project run smoothly, but there are things voiceover artists can do to streamline the process and improve

Why DIY on hold options are bad for business

Why DIY on hold options are bad for business

Professional messages on hold can help engage callers and keep them on the line. However, some phone service providers offer a DIY message or music on hold option that might appeal to some businesses. In our experience, these options usually result in generic elevator music, or if one doesn’t

3 New Year’s Resolutions for your business phone system

3 New Year’s Resolutions for your business phone system

A new year is a great time to review some of your business systems and ensure they’re still organized and operating at peak performance. This includes reviewing your business phone system. Whether you update menu options on your IVR, ensure your messages on hold are current and fresh, or

What is IVR, and how does it work?

What is IVR, and how does it work?

IVR (Interactive Voice Response) is commonly used in advanced VoIP (voice-over-internet protocol) phone systems. It helps callers navigate menus to find the information or person they called for and access self-service solutions through simple and relevant voice responses. If you’ve ever heard “say or press one for customer support”

How to Order IVR and Message on Hold: A Step-by-Step Guide

How to Order IVR and Message on Hold: A Step-by-Step Guide

There are so many benefits to having professionally recorded phone system greetings and messages on hold. When callers are greeted by a clear, concise, engaging, and professional voice, they have a better experience. It is leaps and bounds better than a cold, robotic recording on your phone system or elevator

A Legendary Voice: A Tribute to James Earl Jones

A Legendary Voice: A Tribute to James Earl Jones

James Earl Jones was an iconic voice-over artist and beloved actor. Though his career was vast on screen, stage, and in sound, he was most known for his voice work as the infamous Star Wars villain Darth Vader and Mufasa in Disney’s animated movie The Lion King. Jones passed

How digital advertising can help your business

How digital advertising can help your business

Traditional advertising channels include radio, television and print advertising. While these channels can be effective for some businesses, they struggle to compete with modern digital and online advertising. Digital advertising channels are many and could include ads on music and video streaming services, social media, websites, podcasts and several others.

Messages on hold: One size does not fit all

Messages on hold: One size does not fit all

No business likes to put customers on hold, but sometimes it's unavoidable. Studies show that customers that hear engaging messages while waiting, stay on the line longer than those waiting in silence or listening to elevator music. But, while messages on hold can improve the caller's

Tips for creating engaging messages on hold

Tips for creating engaging messages on hold

While no one likes waiting on hold, sometimes it’s inevitable. You can make the wait more interesting for your callers, promote your business, and provide a better caller experience with quality messages on hold. We’ve all heard some pretty boring messages on hold. Elevator music, endless sales pitches,

How voiceover, script and music can make or break your messages on hold

How voiceover, script and music can make or break your messages on hold

Putting your customers on hold isn't ideal, but you can help them have a positive experience when you must. Silence, a single music loop, or playing the radio on hold can make your callers feel frustrated or bored. On the other hand, a well-crafted message on hold, with

Why do modern cell phones have poor phone audio quality?

Why do modern cell phones have poor phone audio quality?

Mobile phone technology has come leaps and bounds in the last decade. Yet, audio quality for phone calls, specifically messages on hold, is still quite poor on some cell phones. Fortunately, major service providers are taking steps to improve that. Why is mobile phone audio quality so bad? The networks

Creating a consistent brand voice with your messages on hold

If you've developed a brand voice for your company, ensure it is consistent across all communication channels. Brand consistency helps you build and maintain trust and familiarity with your target audience. In addition, it helps build a stronger brand identity, making it easier for your customers to recognize